Booking Conditions
All arrangements made between us, the Booking Agent, the Accommodation provider and you, the Client, are subject to the following conditions at all times.
1. BOOKING
We act as booking agents only and do not contract as principal. By proceeding with the booking you accept that you will be entering into a contract with the accommodation provider and other suppliers of services on their standard terms and conditions. You understand that where you have chosen more than one travel component (taxis or minibus transfer etc), you will be entering into multiple contracts. If they are provided, we will endeavour (but undertake no liability to do so) to make copies of the terms and conditions of the contracts you enter into available to you at your request.
As booking agents we are authorized by various accommodation providers to offer their property for rental, and can indicate if a property is available between certain dates. However, we can only confirm a booking upon receipt of the relevant deposit and signed booking form. A contract with the accommodation provider will only exist from the time we issue our confirmation of your booking. Any accommodation booking is only for the use of the clients named on the booking form, and any subletting, sharing, over occupation or assignment is prohibited. If for any reason we have to cancel your booking, we shall make every effort to offer you a suitable alternative, if you reject this we will at your request, and in full and final settlement, refund all amounts paid to date. Any changes to the details of your booking are subject to an admin fee of £20.
2. COMPLAINTS
Any complaints regarding the accommodation must be advised to the accommodation provider i.e. Hotel reception, local managing agent or accommodation owner within 24 hours of first arrival. You will be provided with their contact details on payment of your balance.
3. DEPOSIT
A deposit of 35% (sometimes 50% depending on the property) for each property is payable when booking. This is non-refundable in the event of any cancellation, notification of which is required in writing by post, and signed by the person who signed the booking form. For those clients who book within eight weeks of their departure date, full payment is required at the time of booking. An additional security deposit will be required of between £200 and £500 (dependant on the size of the property) to cover any damages or breakages, loss of keys or excessive cleaning requirements, including removal of rubbish. This will be refunded in full or part within 14 days of your return to the UK. Where the property provider requires the payment for the accommodation by bank transfer in Euros an additional £15 is payable with the deposit to cover the cost of transfers.
4. METHODS OF PAYMENT
All payments are either by cheque, Bank Draft, Bank Transfer or by direct payment in to any NatWest Bank. Credit or Debit card payments can be accepted however a service charge will apply.
5. PAYMENT of the BALANCE
Any outstanding balance is due for payment 8 or 10 weeks before the date of departure depending on the accommodation provider’s requirement. It is the responsibility of the party leader to ensure that the final payment is made by the due date. If payment is not received on time, we will endeavour to contact the party leader to confirm that the payment will be sent without further delay, however if payment is still not forthcoming within 7 days of the due date, or if it is indicated that payment will not be forthcoming, then we will have no alternative but to cancel the booking and retain the deposit without notice.
6. LATE BOOKINGS
For bookings within 8 weeks of departure, the full balance of your holiday and a signed booking form are required by return. The booking would then be subject to written confirmation. The same booking conditions apply.
7. SECURITY
All baggage, money and personal possessions remain at all times and in all circumstances at your own risk. Suitable insurance cover should be purchased to protect any items of value.
8. SERVICES
The property providers provide us with photographs and descriptions and although we make every effort to check the accuracy of the information we do not accept responsibility for and are not liable for the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the accommodation providers and other suppliers of services. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of an accommodation provider or other supplier of services (or their employees) or you having any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent third party who provided such service and that we will be under no liability at all (whether in contract, tort or otherwise howsoever).
The owners of each property provide us with the linen and towels and as we have no control over the amount or quality of such items, we cannot be held responsible for such. A guarantee cannot be given to the availability or condition of BBQ’s. Views from the property may change from time to time due to events beyond our control, and therefore cannot be always guaranteed. Any damages/breakage’s must be replaced or paid for. We retain the right to charge for damages or breakages if not replaced or paid for at the time of occupancy. If the property is left in an unsatisfactory condition the cost of excessive cleaning or rubbish removal will deducted from your security deposit either held by ourselves or the accommodation provider.
We are unable to accept responsibility for any inconvenience caused by disturbance of any kind, and at any time from neighbouring property, land, tenants/clients or animals, including building work, road works or work being carried out by utility companies. Or by the failure of local services for any length of time, such as electricity, water supply, electric or gas equipment. Or for the unavailability of any general amenities, including television (analogue or satellite), or any electrical equipment, or swimming pools that may have to be drained and re-filled from time to time, road works or condition of roads. Please note that in Spain neither Property developers or the council give prior warning to building or road works and therefore we cannot be held responsible should works start whilst you are on holiday. It should be noted that many villas in this region have final access via dirt track only, and cars should be driven in accordance with the conditions of the ground surface. We would also point out that we have no jurisdiction, and therefore cannot guarantee availability in regard to community pools. It should be noted that most swimming pools are not available during the winter months, the usual available period for most complexes is around the beginning of June to around the end of September, but this is completely at the discretion of the complex President and therefore cannot be guaranteed. The use of all electrical items such as a washing machine, dishwasher, irons , CD, DVD, Video, TV, radio/cassette, kettle, coffee maker etc are entirely at the discretion of the user, and we will not be responsible for any injury or damage that may be a result of such usage.
9. PRICING & CURRENCY FLUCTUATIONS
All prices advertised are accurate at the date and time published, but we reserve the right to change any of those prices from time to time. The accommodation prices for 2008 on the website are based on a Euro exchange rate of 1.40 Euros to the pound. Where the accommodation provider requires payment for their property in Euro’s we reserve the right to charge a Euro currency surcharge on the balance of your holiday if the currency exchange rate falls by more than 5%. The surcharge will be equivalent to the difference in the base exchange rate of 1.40 and the current NatWest exchange rate, at the time that the balance becomes due, multiplied by the balance due. For example: If the exchange rate falls to 1.30 then the difference will be 0.10 and if the balance due was £500 then the surcharge will be £500 x 0.10 = £50.
Where the price of an accommodation has already been increased to cover a large fall in exchange rates then the surcharge will be reduced by the difference in the original price as at 31st August 2007 and the price paid.
The cost of taxi/minibus transfers and other services can change at any time and when this happens we will inform you of the change. When we present prices in Euros, the pound sterling equivalent may vary in line with the currency conversion exchange rate at the date of payment.
10. MISBEHAVIOUR
When you book accommodation through us you accept full responsibility for the proper conduct of yourself and all members of your party during your stay. The accommodation provider reserves the right at any time to terminate your booking or that of any member of your party due to your or their misconduct, within their reasonable opinion. Full cancellation charges will then apply and no refund will be given by the accommodation provider. Furthermore, if your actions or those of any member of your party cause damage to the accommodation in which you are staying you will be liable to make reimbursement to the accommodation provider for any damage caused, before you the end your stay. If a security deposit has been paid then this will be used to in whole or part to cover the cost of the damage. Where damage exceeds the security deposit, the balance must be paid to the accommodation provider before you leave.
11. CANCELLATION
Cancellation of your booking may be given at any time providing that it is made by the person who signed the booking form, and is communicated to us in writing by recorded delivery. In this event the following percentages of the entire cost of the booking will be charged.
Days before departure:
84 days or more - Deposit only
71 - 77 days - 70%
64 - 70 days - 80%
57 - 63 days - 90%
0 – 56 days - 100%
Adequate insurance should be taken out to protect against cancellation of all booking aspects
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